Privacy Policy
Enteos Mental Health Counseling
Last updated: August 9, 2026
Enteos Mental Health Counseling ("Enteos," "we," "us," or "our") respects your privacy and is committed to protecting the personal and health information you share with us. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit enteosmentalhealth.com (the "Site"), contact us, or use our services, including online appointment booking and messaging (such as WhatsApp).
Please read this Privacy Policy carefully. By using our Site or our services, you agree to the practices described here.
1. Who We Are
Enteos Mental Health Counseling is a mental health practice providing counseling services and connection to psychiatric nurse practitioner support for medication management, serving families, children, and adults.
Contact information:
Address: 63-17 Metropolitan Avenue Middle, NY 11379, USA
Phone: +1 (347) 696-6988
2. Information We Collect
We may collect the following categories of information:
a) Information you provide directly
Contact details: name, email address, phone number, mailing address
Appointment information: preferred dates/times, service requested, scheduling details
Health-related information you choose to share when booking, during intake forms, or in communications with us (e.g., reason for seeking counseling, insurance details)
Insurance information, when provided for billing or verification purposes
Messages sent through our contact form, email, or WhatsApp chat
b) Information collected automatically
Technical data such as IP address, browser type, device information, and general location
Usage data such as pages visited, time spent on the Site, and referral source
Cookies and similar tracking technologies (see Section 6 below)
c) Information from third parties
Information from our appointment scheduling platform
Information from payment processors, when you make a payment through the Site
Information from insurance providers, where applicable, for billing purposes
3. How We Use Your Information
We use the information we collect to:
Respond to inquiries and schedule appointments
Provide, coordinate, and manage mental health counseling services
Communicate with you about your appointments, services, or account
Process payments and coordinate insurance billing
Improve our Site, services, and client experience
Comply with legal, regulatory, and professional obligations
Send administrative or service-related communications (not marketing, unless you opt in)
We do not sell your personal information.
4. Protected Health Information (PHI)
As a mental health practice, some of the information we collect may constitute Protected Health Information (PHI) under the Health Insurance Portability and Accountability Act (HIPAA). PHI shared through clinical intake, appointments, or direct communication with our therapists and clinical staff is handled in accordance with HIPAA and our internal confidentiality policies, separate from general website data.
Please note that standard web forms, email, and messaging apps (including WhatsApp) are not encrypted to the same standard as dedicated clinical platforms. We recommend avoiding the transmission of sensitive clinical details through these channels and reserving detailed health information for secure conversations with your provider.
If you would like a copy of our full Notice of Privacy Practices (as required under HIPAA for clinical records), please contact us directly.
5. How We Share Your Information
We may share your information with:
Service providers who help us operate the Site, manage appointments, process payments, or provide clinical support (e.g., hosting providers, scheduling software, payment processors), under confidentiality obligations
Insurance companies, when necessary to verify coverage or process claims, and only with information relevant to that purpose
Legal or regulatory authorities, when required by law, court order, or to protect the safety of a client or others
Professional collaborators (e.g., psychiatric nurse practitioners we connect you with), as needed to coordinate your care, and generally with your consent
We do not share your information with third parties for their own marketing purposes.
6. Cookies and Tracking Technologies
Our Site uses cookies and similar technologies to operate properly and improve your experience. These may include:
Functional cookies – necessary for the Site to work properly (always active)
Preference cookies – remember your settings and choices
Statistics cookies – help us understand how visitors use the Site (typically anonymized)
Marketing cookies – used to deliver relevant advertising, only with your consent
When you first visit the Site, you will be shown a cookie consent banner where you can accept, deny, or manage your preferences. You can change your cookie settings at any time through your browser or the cookie preference tool on our Site.
7. Third-Party Links and Services
Our Site may contain links to third-party services, including WhatsApp (for chat support), our online appointment booking platform, and payment processing services. This Privacy Policy does not apply to those third-party services, and we encourage you to review their respective privacy policies.
8. Data Retention
We retain personal information, including clinical records, for as long as necessary to provide our services and to comply with legal, regulatory, insurance, and professional recordkeeping requirements. Retention periods for clinical records are governed by applicable state and federal law.
9. Data Security
We use reasonable administrative, technical, and physical safeguards to protect your information from unauthorized access, disclosure, alteration, or destruction. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.
10. Children's Privacy
We provide counseling services to children as part of our practice, always with the consent and involvement of a parent or legal guardian. We do not knowingly collect personal information directly from children through the Site without appropriate parental or guardian consent. If you believe a child has provided us with information without appropriate consent, please contact us so we can address it.
11. Your Rights and Choices
Depending on your location, you may have rights regarding your personal information, which may include the right to:
Access the personal information we hold about you
Request correction of inaccurate information
Request deletion of your information, subject to our legal and clinical recordkeeping obligations
Opt out of non-essential communications
Withdraw cookie consent at any time
To exercise any of these rights, please contact us at dmartinez@enteosmentalhealth.com.
12. Emergency Situations
This Site and our online communication channels are not monitored 24/7 and are not intended for use in an emergency. If you are experiencing a mental health crisis or emergency, please call 911 or go to your nearest emergency room. You may also contact the 988 Suicide & Crisis Lifeline by calling or texting 988.
13. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, services, or legal requirements. The "Last updated" date at the top of this page indicates when this policy was last revised. We encourage you to review this page periodically.
14. Contact Us
If you have questions or concerns about this Privacy Policy or how we handle your information, please contact us:
Enteos Mental Health Counseling
63-17 Metropolitan Avenue Middle, NY 11379, USA
Phone: +1 (347) 696-6988
Email: dmartinez@enteosmentalhealth.com
This Privacy Policy is provided for general informational purposes. It is recommended that Enteos Mental Health Counseling have this document reviewed by a healthcare/HIPAA-compliance attorney to ensure full compliance with applicable federal, state, and local laws before publishing.